MedicalMarks empowers healthcare organizations to provide an excellent experience to their patients and employees.
Show that You Care about How You Care
What We Do
We are focused on bettering the lives of patients, providers, and their staff. We work side by side with them to find answers and apply the solutions that will ease their efforts while improving their experience. Through our various services offerings, they will achieve greater success and satisfaction in serving their patients.
Surveys & Analytics
How likely are your patients or employees to recommend you to family and friends? What do they like and dislike about engaging with your office? Allow us to help you find the answers to those questions and others. We’ll also provide you with the training and roadmaps necessary to make the experience better for everyone.
Certfications & Awards
Giving great quality of care and showing that you and your staff care are equally essential parts to providing an excellent patient experience. Practices who chose to get the Certification for Patient Experience Excellence demonstrate a dedication to prioritizing not only the patients’ treatment needs, but also empathizing with what they want from their interactions with you.
Mystery Shopping & Ethnography
What is it actually like to go through your office as a patient? By engaging with you and your staff as a patient would, we will be able to provide you insights on what makes an excellent patient experience environment.
Purchasing & Sourcing
The world of accounting, billing, marketing, and technology providers is vast. Determining which of these would best serve your practice isn’t a slam dunk. Avoid the frustration that comes from figuring this out. We make it easy for you to not only find the best vendors but also get the best deals.
Loyalty & Referral Programs
Recognizing and celebrating achievements is essential to engaged and inspired patients and employees. We collaborate with you in crafting meaningful ways that allow you to show your appreciation to your patients for their referrals and employees for the work they have done.
An aphorism that rings true is that “we can’t manage what we don’t measure.” At MedicalMarks, we tailor our approach to match what is important to you. We will provide you with the data, analysis, and strategy you need to manage and meet your goals of creating an excellent experience organization.
Here are some of the benefits that our clients gain from working with us –
- Do more that makes patients come back and do less that keeps them away
- Differentiate themselves by certifying themselves as providers with a proven record in giving their patients an excellent experience
- Save money and get better deals in purchasing the solutions they want and need for their practice