MedicalMarks empowers exceptional medical organizations to excel in the care and experience they extend to their patients, providers, and employees.
Showing that You Care about How You Care
What We Do
We are focused on bettering the lives of patients, providers, and their staff. We work side by side with them to find answers and apply the solutions that will ease their efforts while improving their experience. Through our various services offerings, they will achieve greater success and satisfaction in serving their patients.
Your staff’s desire to give the patients in your office an excellent experience is often deterred by lengthy calls chasing payments from insurance companies and others. We work as an extension of your office to ensure you get paid while your staff focuses on those visiting you.
Medical offices are outfitted with furniture and furnishings that instill comfort and confidence with their existing patients. A provider’s digital presence can determine whether a prospective patient decides to call the office for an appointment. Let us help you with ensuring that what you want to reflect online accurately represents what you are displaying.
Surveys & Analytics
How likely are your patients or employees to recommend you to family and friends? What do they like and dislike about engaging with your office? Allow us to help you find the answers to those questions and others. We’ll also provide you with the training and roadmaps necessary to make the experience better for everyone.
Certification for Patient Experience Excellence
Giving great quality of care and showing that you and your staff care are equally essential parts to providing an excellent patient experience. Practices who chose to get the Certification for Patient Experience Excellence demonstrate a dedication to prioritizing not only the patients’ treatment needs, but also empathizing with what they want from their interactions with you.
Mystery Shopping & Ethnography
What is it actually like to go through your office as a patient? By engaging with you and your staff as a patient would, we will be able to provide you insights on what makes an excellent patient experience environment.
Recognitions & Rewards
Recognizing and celebrating achievements is essential to engaged and inspired patients and employees. We collaborate with you in crafting meaningful ways that allow you to show your appreciation to your patients for their referrals and employees for the work they have done.
An aphorism that rings true is that “we can’t manage what we don’t measure.” MedicalMarks tailors our approach to match to what is important to you. We will provide you with the data, analysis, and strategy you need to manage and meet your goals to create an excellent experience organization.